Effective Date: May 26, 2024

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1. Introduction

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Sweet Paws – Pet Grooming by Mariela (“Sweet Paws,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

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We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Physical address

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Pet & Service Information

• Pet name, breed, size, and grooming needs

• Appointment details and service preferences

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Usage Data

• Pages visited on our website

• Time spent on the site

• Interaction data and analytics

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Technical Information

• IP address

• Browser type and device information

• Login details when applicable

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Payment Information

• Payment details processed securely through third-party platforms
  (Credit card information is not stored directly by Sweet Paws.)

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3. How We Collect Information

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We collect information when you:

• Fill out contact or booking forms

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• Schedule grooming services

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• Communicate with us via email, phone, or text

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• Browse our website (through cookies and analytics tools)

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We may use software tools to measure and collect session information for website improvement purposes.

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4. Why We Collect Information

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We collect personal and non-personal information for the following purposes:

• To provide and operate our grooming services

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• To schedule and manage appointments

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• To communicate with clients regarding services, updates, or promotions

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• To improve our website, services, and customer experience

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• To comply with legal and regulatory requirements

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5. How We Store, Use, Share, and Disclose Your Information

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Our website is hosted on the Wix.com platform, which stores your data on secure servers protected by firewalls.

All direct payment gateways provided by Wix comply with PCI-DSS standards, ensuring secure handling of payment information.

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We do not sell, trade, or rent your personal information to third parties.

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6. Communication

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We may contact you for purposes such as:

• Appointment confirmations and reminders

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• Service-related notifications

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• Customer support and follow-ups

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• Promotional messages (with the option to opt out)

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We may communicate via email, phone calls, text messages, or postal mail.

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7. Security

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We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

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8. Your Rights

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You have the right to:

• Access or update your personal information

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• Request corrections to inaccurate information

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• Opt out of marketing or promotional communications at any time

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To exercise these rights, please contact us using the information below.

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9. Changes to This Privacy Policy

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Sweet Paws reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

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If you have any questions or concerns regarding this Privacy Policy, please contact us:

Sweet Paws – Pet Grooming by Mariela
Email: [add your business email here]
Phone: [add your business phone number here]

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11. Cookies

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Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and enhance performance. You may adjust your browser settings to manage or disable cookies at any time.